Shipping & Returns
Shipping Policy
All orders placed by 10 am EST ship the same day. For domestic shipments (Continental USA), please allow 5-7 business days after shipment for your package to arrive. For international shipments, it takes approximately 14-18 business days to receive your package, although sometimes it may be sooner or later depending upon your country’s customs department. For expedited international shipment (6-10 business days) with detailed tracking information, select PRIORITY shipment upon checkout. After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order.
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for International Standard Shipping, tracking will show when it leaves the USA and when it gets delivered. For more detailed tracking, select International Priority Shipping upon checkout). All orders placed before 10 am EST ship same day.
Return & Exchange Policy
All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, [please email customer service at ilasantellc@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return to the following address:
I La Sante
[Attn: Returns]
[RMA #]
2266 5th Avenue
#1712
New York, NY 10037
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. If you use the prepaid shipping label, $7.99 will be deducted from your return to cover shipping charges.